Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Afterpay where available at checkout.
Can I change or cancel my order?
We begin processing orders quickly, so changes are not always possible. Contact us as soon as possible and we will do our best to help before your order is dispatched.
How do I know if my order has been confirmed?
Once your order is placed, you will receive an order confirmation email. If you do not see it, please check your junk or promotions folder.
Delivery
How long does delivery take?
Delivery times vary by destination, but most Australian orders arrive within a few business days after dispatch. Regional and international delivery may take longer.
Do you offer free shipping?
Free shipping thresholds may apply from time to time. Any current offer is shown in the top site ribbon and at checkout.
How can I track my order?
Once your parcel has been dispatched, you will receive a shipping confirmation email with tracking details.
Returns & Exchanges
What is your returns policy?
Items must be returned in original condition with tags attached and within the eligible return window. Sale or promotional exclusions may apply depending on the product and campaign.
Can I exchange an item?
If you need a different size or colour, contact us first so we can advise on availability and the quickest exchange path.
How do I start a return?
Please contact our customer care team with your order number and reason for return, and we will guide you through the next steps.
Product & Shopping
How do I choose the right size?
Use the size guide on each product page and refer to the dedicated Size Guide for AU sizing and body-measurement references.
Will sold out items come back?
Some styles may be restocked, but many designer pieces are limited. If you are interested in a sold out item, contact us and we can advise if a reorder is possible.