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Returns & Exchanges

We hope you love your purchases, but we understand that sometimes things do not work out. Here is everything you need to know about our returns and exchanges process.

Returns

  • Return Window: You have 14 days from the date of delivery to return your items. Please complete the return form included with your order and send the item back to us following the provided instructions.
  • Condition: Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed less a $15 restocking fee and credited to your original method of payment within 3 business days.
  • Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Exchanges

  • Exchange Policy: You have 14 days from the date of delivery to return your items for an exchange. Please complete the return form included with your order and follow the provided instructions.
  • Stock Availability: Exchanges are subject to stock availability. We will always do our best to accommodate your request.

Non-Returnable Items

  • Final sale items
  • Gift cards

How to Return or Exchange

  • Return Form: Complete the return form included with your order and follow the provided instructions.
  • Prepare Your Package: Pack your return securely, in the original package if possible, and include your order number.
  • Ship Your Return: Send your package to U11, 30-32 Beaconsfield Street, Alexandria NSW 2015. It is advisable to use a trackable shipping service or purchase shipping insurance.

Processing Time

Please allow 3 business days for your return or exchange to be processed once it arrives at our warehouse.

Questions

If you have any questions about your return or exchange, please contact us at online@designerroom.com.au or 02 8332 1900. Our customer service team will be happy to assist you.

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